We've been kitting out Bradford's trades since the 1950s, and we'd rather get it right first time than apologise later. So every order comes with the Steelis Quality Promise.

1. Checked by hand before it leaves us

Before anything is packed or handed over at the counter, one of our team checks it against your order: the right garment, colour, size and quantity, with no marks, loose threads or faults.

2. Proofed before we stitch

If your order has a logo, we send you a proof first showing the size, position and colours. Nothing is embroidered or printed until you've approved it. Bigger or more detailed designs are priced on the proof, so there are no surprises on the invoice.

3. Not right? We'll put it right

If we've sent the wrong item or size, if something is faulty, or if your logo doesn't match the proof you approved, tell us within 14 days of receiving it. We'll replace it, remake it or refund you, and we'll cover the postage.

4. Real people, one phone call away

You'll deal with the same small team who checked and stitched your order. Call 01274 541179, email sales@steelis.co.uk or call in at 544 Thornton Road.

This promise is on top of your legal rights under the Consumer Rights Act 2015, not instead of them. Changed your mind about a plain, unworn item? See our returns policy. Personalised items can't be returned unless they're faulty or don't match your approved proof.